Please make sure you read and agree to the Terms & conditions before ordering your artwork. This covers Returns as well as Damages and other information that may be important to you.
If you require a commission, please contact me by filling in the form on the Contact Me page , making sure you answer every question so I can give you a better idea of price.
If you are ordering via web and require postage delivery, please note that a deposit of 50% is required on the start of the Artwork, which will then be posted on the 'Works in progress' page (unless you request otherwise) so you can view the Artwork in production and should there be any queries or changes required at any point during the progress, you can let me know.
On completion, a proof copy of the work will be emailed to you for you to check over which will allow me to make any last minute changes should you require it, before I post out to you. I will invoice you any outstanding balances due and post out upon clearance of payment. Postage is not included in the price that I quote you, but I will include it in the final invoice. I do not add anything to the postage price quoted.
A minimum of 50% payment is required on commencement of the commission followed by the final 50% after approval of the final image which will be emailed to you. Any outstanding balances should be paid before the item is mailed out to you.
Each piece is subject to Postage and Packaging charges and covers any loss or damages in transit. Each item will be sent recorded delivery, with a tracking number for you to keep updated with the delivery progress.
Please make sure you check your item for damage BEFORE signing for the Goods as this may invalidate a claim should the item be found damaged after signing as undamaged goods received.
All items should be received within a week of posting (UK). However, should there be any delays, please contact the delivery company giving the tracking number supplied in an email from Alison, in any correspondence.
Should you receive your item damaged in any way, please inform Alison and then contact the delivery company to file a claim for damages. If the Artwork is unrepairable, Alison will replace the Artwork for a new piece at the same price. Please note: loss or damages caused by the delivery company is the responsibility of the company itself and bears no representation on Alison Stafford, nor will she replace any Artworks at a reduced cost unless part of the fault lies with Alison Stafford. Each piece will be packaged sufficiently to avoid any damage in transit. Please note I do not frame artwork, unless it is not to be mailed. If artwork requires a frame (i.e. if you are local to CW12 and it can be hand delivered) then the frame must be selected and approved by the commission prior to actual fram
Alison Stafford retains the Copyright of all Artworks produced and may be reproduced by the Artist for advertising purposes.
Any photographs you wish Alison to work from must have permission from the photographer, before commencement of the Artwork. Should you choose any of Alison Staffords own photographs, the Copyright of the original photograph and Artwork remains with Alison Stafford and must not be reproduced for your own monetary gains, however Alison Stafford may choose to reproduce the Artwork as prints for sale.
Any redistribution or reproduction of part or all of the contents is prohibited other than the following:
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with written permission, distribute or commercially exploit the content. You are not permitted to transmit it or store it in any other website or other form of electronic retrieval system.
REDEEMING A GIFT VOUCHER
If you have been lucky enough to be given a Gift Voucher I will initially need to hear from you via email or telephone with your requirements. You can email me on email@example.com or tel:07766141163 to discuss. I will complete the painting/sketch from photographic reference which you will need to provide. Please note that what makes a great photogrpah does not necessarily make a great painting so please think about what you would like to hang on your wall. Photographs to be of good quality (300dpi) and no less than 1MB in size. As I do not know the subject that I will be painting/sketching I will ask you for some details about them. For example, name, age, personality traits. It helps me to get into the 'zone' and hopefully will reflect in the final piece! Please note that depending on my workload the painting will take anything from 1 week to 4 weeks. If you have a specific date in mind please let me know during our discussion and will endeavour to meet it.
If you would like to upgrade your voucher to a larger painting, or from a graphite drawing to a painting then please get in touch and I will advise the extra value that is due. For all other T+C please see the rest of this page. If you have any questions please get in touch and I will answer them.
Each commission will need to be approved by yourself on completion. A proof copy is sent to you via email prior to posting. If there are any problems or the Artwork requires any changes, they must be stated BEFORE the item is posted out. If you require changes upon receipt of the artwork, then any postage costs back to Alison, must be borne by yourself, along with postage back to yourself once the alterations have been approved.
If you no longer require the artwork, after completion, then 70% of the agreed price will be retained by the artist for costs and time incurred. You will receive a 30% refund. However, please note that all rights to the image remain with the artist and Alison Stafford has the right to sell the painting, or use it for advertising, or her own commercial use.